Rewards & missing coins

Most rewards arrive within minutes. Some advertisers take a few hours, and shopping cashback can take weeks while the shop's return period runs.

If yours is missing:

• Check that you finished every step the offer asked for, as a new user.
• Make sure you were not using a VPN or proxy — advertisers do not pay for those.
• Open the wall, tap Help, and send a claim for that offer. It includes your click automatically, which makes it much faster for us to track down.

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Offers are matched to each person. Your country, your device and which offers you have already completed all change what you see, and some advertisers only want users from certain countries.

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Please do not. Advertisers check where their users really are, and completions made through a VPN or proxy are usually rejected — which means no reward. Switch it off before you start an offer.

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That is cashback from a shop that has recorded your purchase but has not confirmed it yet. Shops wait until their return period ends, which can take several weeks. Once they confirm it, the reward moves to your balance automatically.

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Open a task, keep the site open until the timer runs out, then answer a quick picture check. The reward is credited as soon as you pass. Keep the tab visible — the timer only runs while you are actually looking at the page.

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Usually one of these:

• A VPN or proxy is on. Switch it off and reload.
• Your country has few offers. Advertisers choose the countries they pay for, and some countries have very few offers or none.
• You are on a different device. Many offers are for phones only, or for one type of phone.
• Your connection was blocked after earlier suspicious activity. Support cannot unblock connections by hand.

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Advertisers decide which countries they pay for, and some countries cannot receive offers at all because of international sanctions. When your country is not covered, the offer refuses the visit and shows this message.

Nobody on our side or the site owner's side can override it.

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Game rewards are confirmed by the game's own advertiser, and they are strict:

• You must be a new player, installing the game after tapping the offer. A game you installed before does not count.
• Reach exactly the goal the offer lists. Other in-game progress, like coins collected or items bought, does not count unless the offer says so.
• Each goal pays on its own, and some are reported hours after you reach them.

If the reward still has not arrived the next day, open the wall, tap Help and send a claim for that offer.

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No. Surveys look for specific people, and the first questions check whether you match. If you don't, the survey ends and pays nothing. That is normal and happens to everyone.

Just try the next survey — there are new ones all the time. If a survey closed or crashed after you had answered all the questions, send a claim from Help on the wall.

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TimeWall keeps your earnings in your TimeWall balance until you move them. Open TimeWall, click Redeem in the menu on the left, and they are sent to your balance here.

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