Contact us

Everything here opens a ticket, so it gets an owner and an answer. Quick questions are often already answered in the help centre.

Quick answers for this topic

I completed an offer but did not get my reward

Most rewards arrive within minutes. Some advertisers take a few hours, and shopping cashback can take weeks while the shop's return period runs.

If yours is missing:

  • Check that you finished every step the offer asked for, as a new user.
  • Make sure you were not using a VPN or proxy — advertisers do not pay for those.
  • Open the wall, tap Help, and send a claim for that offer. It includes your click automatically, which makes it much faster for us to track down.
Yes, that answered it Open in a new tab
Why are offers different for me than for my friend?

Offers are matched to each person. Your country, your device and which offers you have already completed all change what you see, and some advertisers only want users from certain countries.

Yes, that answered it Open in a new tab
Can I use a VPN?

Please do not. Advertisers check where their users really are, and completions made through a VPN or proxy are usually rejected — which means no reward. Switch it off before you start an offer.

Yes, that answered it Open in a new tab
What is "On its way" in my reward history?

That is cashback from a shop that has recorded your purchase but has not confirmed it yet. Shops wait until their return period ends, which can take several weeks. Once they confirm it, the reward moves to your balance automatically.

Yes, that answered it Open in a new tab

Not what you need? Carry on below and a person will answer.

End user missing a reward? Use the Help link inside the offerwall — it attaches your click automatically, which makes it far faster to resolve.